Francesco Zappulla is the CEO and co-founder of Talketet, an AI-native language assessment platform validated by European university researchers. He previously worked in finance operations and portfolio management at 10x Founders, marketing operations at Luminovo, and entrepreneurial coaching at UnternehmerTUM. He holds an MS in Management and Technology from Technical University of Munich.
Articles
June 30, 2026
How a BPO Language Test Improves Call Center KPIs
How a purpose-built BPO language test screens agents for spoken clarity and lifts call center KPIs like FCR, AHT, and CSAT.
Jun 25, 2026
Online Language Test Platforms: From Reading and Listening to AI Speaking and Writing
How company language testing evolved from in-person exams to instant AI scoring, and what to look for in an online language test platform.
June 16, 2026
How to Get Exceptional Multilingual Customer Service for Your Clients
Exceptional customer service starts with language. Learn how to hire and test customer service representatives for multilingual support with Talketet.
Jun 15, 2026
What the £875,000 Cambridge English Fine Reveals About Language Assessment Technology
Ofqual fined Cambridge English £875,000 for IELTS marking errors that went undetected for two years. The failure wasn't automation. It was the absence of oversight.
Jun 15, 2026
Language Proficiency and Fluency Assessment for International Recruiting
When companies expand internationally, language assessment becomes critical. Learn how AI-native evaluation removes the guesswork from global hiring.
Sep 26, 2025
Who Is the Next Pipplet for Recruiting?
Pipplet shut down in December 2025. Discover Talketet, the AI-native alternative for HR language assessment that delivers instant results at scale.